(Update: Eye-opening link [PDF] at the bottom of the page.)
Hey kids. As you know, it’s either feast or famine when it comes to me and this blog. Well, this is a long one. But I don’t think it’s tl;dr at all, and I really hope you’ll read it.
I was attempting to interest my Second Life friends into trying out Diaspora – which is still in alpha and presently invite-only – when the announcement of Google+ made news. I was (and am) a fan of Diaspora’s simplicity and for its introduction of “Aspects” – a feature which allows you to take control over who sees what on your Disapora timeline. (Google apparently liked the idea as well, ‘copybotting’ it and renaming it “Circles” – and trumpeting it as their primary breakthrough in social networking.) When Facebook began purging SL profiles, many jumped over to Google+ as invites were offered, or as back-doors were discovered. And while I still wanted to see Diaspora capture more of the avatar community, I signed up for a Google+ account myself. Admittedly, I didn’t devote a lot of energy to it – what little time I had for distractions during the day were spent reading and posting to Twitter, perhaps the only mainstream social network that seems to understand the paramount importance of user privacy. Still, I downloaded the app and kept up with what others I knew were writing there.
That was, until yesterday – when I was unable to read or post to Google+ and was told by Google that there were problems accessing the service. “No problem,” I thought to myself, “just log out and back in again”. That’s when I knew that something was up. Google was suddenly telling me there was “suspicious activity” and as a result, my entire Google account had been locked down. To regain access, I would need to provide Google with a cellphone number so they could text me a confirmation number and restore access to my account. This puzzled me, as I had never provided Google my cellphone number as identifiable information for that account. Why not ask my security question? Why not email it to my alternate e-mail address? Why demand a piece of information that they should not have in their possession already?
However, I – like most people online – have allowed myself to be lulled into a sense of trusting complacency with Google, taking them at their word that they are committed to ‘doing no evil’, and storing a lot of personal data in my Gmail account and other Google services. Just this month, in fact, I moved from a Blackberry to an Android-powered phone – without as much as a second thought. With the threat of having all of the important information I had entrusted to Google locked away, out of my reach, I felt I had no choice but to consent to their requirement. I typed in my cell number, received my verification code, and my account was restored.
Well, almost restored. My access to Google Plus had been restricted due to “violating our Community Standards”. My crime was apparently – openly – having a profile registered to an an online name that I have used now for four years, and a name that is known by more people online than my given birth name. Had I caused problems? Been disruptive? Presented myself to the Google+ community as anything other than a real-life person operating under a pen name well-known to a particular online community?
Nope.
To be honest, I can’t be fussed that I was booted from Google+. What bothered me was that I was locked out of everything until I consented to provide what is in essence a ‘fingerprint’ to Google, due to ‘suspicious activity’ that was not suspicious in any way, shape or form.
I know, color me gullible if you wish, but yesterday was the day that I lost my innocence concerning Google. One sometimes holds out the foolish notion that a company that seems to do so much for so many genuinely does so with altruistic intentions. I bought into the “do no evil”. I did. I admit it.
This whole “real name only” business has already begun to divide the online community into two factions, and I tend to believe that is by design, not consequence. The best way to bring down any community is by dividing and conquering: Republican vs. Democrat, Labour vs. Tory, light-skinned vs. dark-skinned, and on and on. I don’t think this is a matter of, “Waaaaah, you can’t have your way by pretending to be a fake cartoon video-game character on GoogleBook.” Google can mandate whatever they want, they’re a private business. The real question is why this company has shifted from one that embraced the true width and breadth of online diversity … to one that scans your retina before permitting entry.
And no, it’s not an exaggeration. Chances are your phone number reveals a lot more about you than you realize. Every text message that you send on your cellphone, every web search, every scrap of data, is archived. All of it. You think that $99 is a sweet deal for a 1-terabyte hard drive? Imagine the discount received for companies – and agencies – that buy in bulk. Remember when Gmail constantly reminded you that you didn’t need to throw anything away? That nothing needed to be deleted, and everything could be called up with a simple entry in the search window?
Yeah, that.
It’s no surprise that Google has a cozy relationship with the National Security Agency (NSA). And when you have a cozy relationship with what we know to be the most secretive of intelligence agencies in the United States, it can also be concluded that one hand washes the other. I would suspect that there’s not even a bother with requesting court orders before releasing data to the NSA/CIA/FBI any longer. It’s not required when your “partner” is more than willing to just hand it over.
I don’t believe that it’s simply a matter of not clicking enough banner ads back in the day to sustain the old model of online advertising. I believe that a good deal of the data-scraping – if you can even call it that, since people walk into Facebook and Google+ daily and leave behind knapsacks full of it – *is* sold to advertisers and corporations. But I think the big customer for Google and Facebook right now is government intelligence. It has to be – at no time in history have people been willing to voluntarily surrender so much information about themselves – all identifiable, all cross-indexed, in the cloud.
Nothing deleted. Ever.
If that’s your cup of tea, by all means, don’t let me stop you. I do believe that social media has an essential place in our wired culture. But I have a broader imagination than that. I want to be more than the “Mayor of Burger King”. I want to utilize the broader metaverse to better myself, educate myself, enlighten myself – and yes, to entertain myself. I’ve been a part of the internet culture since 1994 – nearly two decades. I remember the net before the web was a household word. And freedom to be yourself, in whatever way you chose to be yourself, was always an integral part of that culture.
I think that’s why Second Life attracted my interest in a way that no online “multiplayer” environment ever did. It seemed, despite the technical limitations, to be a realization of everything we had been promised about the internet – a place to indeed be whatever we wanted to be. It was an immersive information web, a chat-room on steroids, a roleplaying environment, a multimedia space, an educational tool, an artistic paintbox, an outlet for personal exploration, a game of dress-up, a ballroom where you could dance cheek to cheek with someone 5,000 miles away … all of these things, and more.
I also think that’s why Second Life, as a product, is experiencing an identity crisis. Social media has elevated the mundane to the point that imagination has died. Why spend your spare time painting when you can be posting pictures to Facebook of the pizza you had for lunch? Why daydream when you’re already having a hard time staying on top of your Twitter feed? Why waste time working on a short story that perhaps nobody will ever read, when you can type 140 characters that will be seen by hundreds, maybe thousands? It’s all about being recognized. Humans want to be seen and validated by others. Why wouldn’t we want to use our real names? How will anyone know us if we don’t? How will they pick us out of the crowd as the celebrity we really are, and hoist us on their shoulders when we something we say or do finally goes viral?
Why would you want to hide behind a mask?
What’s wrong with you?
Why do you have to be fake?
What are you covering up?
What have you got to hide?
We don’t want you here. Go away.
The world has forgotten that we often become our truest selves – for better or for worse – when take off the masks that we are required to wear to interact with the world. That is what Second Life is for many of us – an escape into our truest selves. A place to bare our souls. A place to safely explore those dark hallways and sharp edges and overcome them. A place to question everything. A place where the intangible helps us to become more real.
But governments and corporations don’t care about any of that. They want to know where you are, they want your money, they want to know what you’re doing, and they don’t want you to make waves.
That last part is where I think the biggest motivator behind this relentless push toward a “naked internet”. If you haven’t noticed lately, the economy is in shambles – and it’s a lot worse than most of us can even fathom. Capitalism is on the verge of collapsing like a house of cards, and the only thing keeping Americans from noticing and establishing our own Jasmine Revolution is our distraction with gadgets and instant gratification and cheap low-grade internet celebrity.
One day, sooner rather than later, the rug will be pulled out from under us. Like on September 11th, we will be wandering around, asking what happened and looking to each other for support. And when the devastation is not simply on a street in New York but affects all of us directly, when the last bubble bursts and there’s no smokescreen left to blind us from just how bad things have become – we will start talking, and grouping, and asking questions, and demanding answers, and organizing meetups, and planning demonstrations – and demanding change.
And the government will have their eye on all of us, courtesy of Facebook and Google and cellphones with GPS conveniently activated to interact with our apps. They’ve learned from the Arab Spring – you can’t shut down the internet. Not without repercussions. What they can do is utilize their partnerships with Facebook and Google and Apple and Microsoft.
Apple has already requested a patent for technology that can prohibit iPhones from capturing video to cut down on piracy at live events. But what’s to stop a government from buying up that technology to prevent citizen journalists from capturing acts of state-sanctioned brutality on their cellphones for the world to see?
Even if you don’t want to go down this path, know that there is already one company that has obtained approval from the Federal Trade Commission to suck up all of that information that gets posted to social networks, sort it, note and flag personality traits, place it in a nice electronic file with your name on the front, and sell it to financial institutions and prospective employers. Your social FICO score. And, like your credit history, it stays on file for seven years.
Now you know why they want your real name. Information is power. And we’ve conceded perhaps our last remaining power – the power of our identity and our privacy.
(Click here to read: “Lost in the Cloud: Google and the US Government” [PDF].)
by Nexii Malthus
16 Jul 2011 at 17:37
Very interesting article, it does verge a little too much on the edge of conspiracy theory for my liking, but it’s got a lot of substance and truth. Was easy to digest and fun to keep reading on.
I can really feel you where you are coming from with the way SL seems to be quite distinct from the big social media, in the way we interact with other people and are allowed to be creative, it’s a precious gift.
I also felt cheated when I was forced to divulge my telephone number for the sake of one SMS “due to suspicious activity”. I was given no transparency as to what they would do with my telephone number, my private information. Did they store it permanently? Or did they pass it by, only storing it temporarily in volatile memory? I’ll never know.
That’s overall what will kill google, they try to be a little transparent, but that’s not enough, they can’t have it both ways. As long as they keep playing that game, I think people like us will slowly move to better solutions — hosted by ourselves.
by Vaneeesa Blaylock
16 Jul 2011 at 17:38
Thanks Marx, really a strong, thoughtful post. I kind of agree with everything you’ve underlined.
One complicating factor… yes Google is… well… let’s not even use the “E” word.
I think when we use words like “Good” and “Evil” we’re setting ourselves up for grandiose, dramatic, sweeping, overly simplistic responses… setting ourselves up for disappointments… “Oh, Google didn’t do it my way, are then not good?” or “Oh look, the Bill & Melinda Gates foundation saved the world, does that mean Microsoft wasn’t evil all those years?”
Larry Lessig put it really well (doesn’t he always!) in a talk he gave on the Google Book Search Settlement. He showed a photo of baby tigers. He said they looked a lot like baby kittens. Aww. So cute. BUT, we can’t really be surprised if we let our kids play with baby tigers… what will eventually happen one day when those baby tigers grow up…
Google is a corporation. Probably more pro-socially minded than many. But a for profit corporation none-the-less. So let’s not call them “good,” let’s not call them “evil,” let’s just just understand that they are a corporation.
I think it’s clear Google’s interests will never be totally in sync with the public interest. The Book Search Settlement was bad. Their wireless proposals are bad. And their marginalization of people in G+ is bad.
HOWEVER (this is the complicating part I mentioned)
On the issues of the day… Google is “better” than the alternative…
Look at Google vs AT&T — if AT&T wins, we lose
Look at Google vs Apple — if Apple wins, we lose
etc
So we are in the uneasy position of knowing that Google is:
But I don’t really see us achieving utopia… so I think we must be watchful and vigilant with Google… but we kind of need them to “win” a lot of these battles.
A) crazy powerful
B) not focused, or at least not exclusively focused, on the public good
YET
working against Google is also dangerous for us. Utopia would be nice (my awesome utopia of course, not your crappy one!
If it were Google vs EFF I think my sentiments would be clear. But it isn’t really Google vs EFF, it’s Google vs AT&T, Apple etc…
Anyway…
As you’ve described in this excellent post, my own concern is risking gmail. If facebook deletes me, that’s unfortunate, but it’s only Facebook. If my G+ (I haven’t signed up yet and probably won’t) deleted my account, that’d be too bad, but it’d only be G+
BUT
If signing up for G+ put my gmail at risk, well, unfortunately ALL of my many dozens of online activities go thru gmail, I really can’t lose that.
Ironically, I paid for my own email for years and only switched to gmail not because I wanted it to be “free” (beer) but because every time I signed up for a service they wanted to connect to my gmail contacts, but couldn’t do anything with my own branded email address. So I switched for easier connectivity.
Realizing now how vulnerable my gmail is as a single node (weak link) for my entire online portfolio, I wonder if I shouldn’t go back to private, paid email.
I actually think many problems come from our desire for “Free Beer” and our giving up “Free Speech” to get it.
Of course even when you want to spend actual money, MasterCard & PayPal won’t let you spend it if it’s going to Wikileaks. Amazing! Even MONEY can’t buy freedom!
Meanwhile all the peeps we used to love and trust, like Amazon Web Services, PayPal, MasterCard, et al… cutting off wikileaks serves as a background of foreboding re these Google issues.
Thanks so much for your thoughtful post.
Knowledge is power,
commit an act of journalism today!
by Marx Dudek
16 Jul 2011 at 17:48
Yes, the tiptoeing toward the conspiratorial edge did make me hesitant to post it at all. But I had to write what I felt, and I decided to go ahead.
As to better social solutions, we did manage to get along just fine with being social on the internet before Google+ or Facebook or even MySpace came along.
I do tend to think that this is not entirely Google’s choice, though. Any more than I think the creation of Zindra was Linden Lab’s choice.
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by Google Plus Bans of Avatars – Second Class Netizens | Summer Seale
16 Jul 2011 at 17:48
[...] If it vanishes, you know why. I’m calling them out. So too, by the way, is Marx Dudek: http://marx.inworld.sl/2011/07/16/the-power/ [...]
by Summer Seale
16 Jul 2011 at 17:51
I agree: this whole experience has left me with an exceedingly bitter taste in my mouth.
I posted about it on my blog and made a graphic about how I feel: http://summerseale.com/2011/07/16/google-plus-bans-of-avatars-second-class-netizens/
I included a link to your essay here as well. I also signed up to Diaspora and I’m looking at all options, but I’m not leaving G+ on my own. I’m going to make a fuss until they either ban me or change their stupid, idiotic, and moronic policy.
Thank you for writing what you did.
by Marx Dudek
16 Jul 2011 at 19:47
Don’t forget, Summer – if they lock you out, you’re going to be locked out of your entire Google account – including Gmail – until you give them a mobile phone number to “verify” that it’s really you.
by Miso Susanowa
16 Jul 2011 at 21:11
@Nexii – I’m sorry that it seems that way to you. It did not to good men, the ones who built the tech for the net; the ones who spoke about this very thing 15 years ago; the ones whose projected profile of these events is right on line.
Try Googling “astroturfing”, “military sock puppets”, “autoblogging”, “telecommunications act of 1996″, “A Declaration of the Independence of Cyberspace”, “Vint Cerf”, “Tim Berners-Lee” and read. Realize most of this was spoken about over 15 years ago. Realize it is fitting the curve as stated way back then.
Please don’t throw a “conspiracy label” as stuff unless you’ve done at least as much research as the leading network engineers, social researchers and internet technology theorists of your chosen medium of expression.
Marx, I am with you 100%. Let me pose another simple question: why, with all the “hacking” scandals and the “data breeches” and the “information leaks” do we not have encryption as a standard when using banking info, financial info and the rest, when it would solve all those problems instantly? There’s a simple answer, and Marx has outlined it quite simply and clearly in this post.
by Gypsy Quixote
16 Jul 2011 at 22:40
You covered a lot of ground there Marx, well said and much appreciated.
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by Here we go again, Google+ culls "fake" profiles. - Page 24 - SLUniverse Forums
17 Jul 2011 at 04:06
[...] [...]
by Mr Fustachio
17 Jul 2011 at 06:12
I have no problem giving them a mobile phone number because they all ready asked for one when I got my throw away gmail, it was their way to stop spammers having multiple accounts, and I have no problem complying as the throw away cellphone I use is a cool number I’d not want to let go of, at least in my eyes but then I’m just a deviant.
I think the chances of getting a 666 number (+447917461666) is pretty hard, so let the devil dare call the devil as it were, and I’m sure you’d not give yours out publicly but mines all ready in the whois of my domain, can’t afford that whois protection on some of them got to live with whats out there, so might as well use it to up my image as an evil bastard.
As I’ve had a few accounts (business) it’s easier for them to link what accounts you own by number rather than by IP as cellphone numbers are unique and IPs’ tend not to be as we’ve learned with Redzone Gate.
From what you say you appear to be a drain on resources at a time when G+ is in beta, try adding and uploading next time so you don’t get auto-flagged along side accounts used by none entity’s who don’t contribute to the whole.
Nice to see you have a take on it, you should blog more as I’m getting mentally sick of the over all opinions of some major balloon headed wannabee news reporters, it’s a bit of fresh air to listen to someone new well someone old whom is not just refilling their ego.
This might be a great model for Second Life accounts to use at signup if you want to in turn sell on the marketplace.
Too bad LL didn’t think sooner or we could have used cellphone numbers for LL to check whom owns what accounts not based on unreliable IP’s, a verification method to activate marketplace sales, that can give you some kinda, I’m not a prim/texture/ copy exploiting ass hat, that forces you to promise not to upload anything hookey or you’ll get your whole chain off accounts deactivated from selling anything.
by Ciaran Laval
17 Jul 2011 at 07:30
Google didn’t ask for my mobile phone number when I signed up to Gmail, so I too would be surprised if they were asking me for one to verify anything to do with my google account, it’s a tad odd to say the least to ask for information they haven’t already got.
I have no idea why Google, of all people, have this real name policy in place, especially as it wasn’t that long ago they were blogging about the freedom to be whom you want to be, someone has decided they don’t agree with that for whatever reason and really, they should come clean as to whom that is and why they’ve changed their mind.
by Innula Zenovka
17 Jul 2011 at 07:44
Maybe it’s different in the USA, but in the UK phone companies don’t store the content of text messages as far as I know.
Certainly in any criminal case in which I’ve ever been involved, the actual contents of text messages are only recoverable from the SIM cards of the sending and receiving phones, and even then if they’ve not been deleted. The most a phone company can recover from its records, in my experience, are the facts texts have been sent or received, when, and to/from what numbers.
They can also, if necessary, produce a cell-site analysis, which shows the route the messages took, so it’s more or less possible to tell roughly where people were at the time — to within several miles, anyway (though they seem to find recovering that information difficult at times, and it’s very time-consuming and expensive to analyse). But I’ve never known the contents of messages to be available to the courts unless they’ve been recovered from a SIM card.
by Moria
22 Jul 2011 at 03:45
A great post. The tone borders on conspiracy theorist language, but I think it’s appropriate. Reading the Google community managers’ replies to questions sounds eery and their unvarying repetition of the same old company line makes my hackles rise.
I’ve never joined SL. But the posts and comments I’ve read lately make me want to be part of the community.
Google just makes me want to back away slowly, while talking in a calm voice, and checking my pockets for bear spray. They have actually started to scare me these days.
by Moria
22 Jul 2011 at 03:55
@ Innula
I worked for AT&T at a call centre for a very short period of time, and while there, I had access to the text messages of anyone who used AT&T whose 10 digit wireless number I knew.
I don’t know how long those messages remained on the servers. But it was at least a couple of weeks, judging from the ones I was asked by customers to check (parents checking on their kids/people disputing charges/etc).
There are hundreds of websites offering disposable numbers to receive SMS messages or voice calls. This sort of verification doesn’t really prove anything. I don’t know why Google and Facebook bother asking for it.
by Marx Dudek
23 Jul 2011 at 15:29
It’s great to hear from you Moria.
I’ve had my Google account with this name since 2008. I’ve always had the back-of-my-mind worry about a single company having this much personal data and being as ubiquitous as Google has become. However, I placated my fears by reminding myself that Google promised not to engage in “evil” business practices.
I was an early-adopter of G+ and saw it as a change for Google to show Facebook how to do social networking right.
How they’ve handled this makes absolutely no sense at all, unless there’s a bigger reason than simply “being real”. Nobody is ever completely real – not even under their real names.
My pseudonymity has a history, and a good reputation. It’s not simply some throwaway name. It’s an identity as real as my “real life” identity. I’m not willing to let Google marginalize my identity. Either of them.
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by Virtual Worlds Art » Blog Archive » Masks and Names
09 Aug 2011 at 16:13
[...] Some time ago I have read an interesting article. There was written: „The world has forgotten that we often become our truest selves – for better or for worse – when we take off the masks that we are required to wear to interact with the world. That is what Second Life is for many of us – an escape into our truest selves. A place to bare our souls. A place to safely explore those dark hallways and sharp edges and overcome them. A place to question everything. A place where the intangible helps us to become more real.“ http://marx.inworld.sl/2011/07/16/the-power/ [...]
by soror Nishi
30 Aug 2011 at 16:56
I am totally in agreement with you, Marx.
The people who think this is too conspiracy-orientated would be well to remember that July 2011 the Department of Defense released it’s “Strategy for Operating in Cyberspace” in which it states …”Cyberspace is now a recognised military Domain…..and…. “Every year, an amount of intellectual property larger than that contained in the Library of Congress is stolen from networks maintained by US businesses, universities, and government departments and agencies,” says the strategy.
“As military strength ultimately depends on economic vitality, sustained intellectual property losses erode both US military effectiveness and national competitiveness in the global economy.”
The logic being that the US Military should be involved in the Internet too.
We know that, compared to advertisers, the US Military and Government spend a lot of money. that would be the ultimate client if you wanted to get rich..
[More links on my blog (15th July)]
Obviously this move is much more likely to be advertising and government lead than military, but in the case of unrest things could change in the course of a very short time.
Conspiracy?, maybe, but who do you trust after this?
by serr8d
04 Nov 2011 at 20:04
Interesting article. We’re polar opposites in ideology; and I wouldn’t play at ‘Second Life’ for any amount of money. I’ve ran about free and naked online since Commodore 64′s 300-baud ’38911 Basic Bytes Free’ days. The segments of your post dealing with g00gle and g00gle + are invaluable.
I, too, am an ‘Aliased American’ (we have rights too!) and I refused to play in g00gle’s newest sandbox, after they notified me my ‘name’ was invalid. I backed off of that, and to this day ‘screw ‘em’. I’ve been asked by them for my cellphone number, and always found ways around giving it up.
If I were forced to, as you were, I’d buy a Wal-Mart disposable phone with 10 minutes on it, get what I needed to get done with it then throw the damned thing in a river.