There, I’ve said it.

It’s true.

In the time since my last posting, the rumblings over RedZone swelled into an activist movement, the creator’s alleged shady past and dealings with law enforcement were uncovered, RedZone was delisted, existing devices were neutered, the creator was banned along with his alts, his shop was closed, his land reclaimed by the Lindens, and his pet raccoon was confiscated by animal control.

This was not a very good week for Mike Prime, also known as (the former) zFire Xue.

I didn’t blog about it because I was too busy obsessing over the multiple threads on the subject over at SLUniverse. I don’t think there’s anything, really, that I could add to the tens of thousands of posts written on the controversy as it was happening.

Since the takedown, zFire has been uncharacteristically quiet. His support page for the zFire Animator is still there, but everything else has been taken down. No, I don’t believe he’s gone gentle into that good night. He has most likely removed the support and forums to deflect the onslaught of angry former customers demanding a refund.

I was one of his customers as well. No, not RedZone – I was the owner of his animation system. Yes, it is an outstanding product. No, I will not use it anymore. In fact, two products I had developed using his animation system are now on the scrap heap. The scripts generated by his system are clean, and I could release them as is – but I won’t. As I was using his web-based interface to generate animation scripts, his website was datamining. The recent hack of his website has proven that even users of his Animator system were not spared. zFire screwed everyone equally – his customers as well as his detractors. And yet he still has supporters.

And I’m quite certain that he’s not done with Second Life yet. Not unless he’s been tapped on the shoulder by the meaty hand of law enforcement. Even if he has darkened the grid for the last time, there will always be another to step into the void – to take advantage of both paranoia and the paranoid.

zFire’s database was a violation of privacy, but certainly not the most egregious violation to take place in Second Life. Let’s not forget the “Brainiac Wiki” database kept by Kalel Venkman and the self-proclaimed Justice League Unlimited – a database of detailed dossiers on grid residents – including names of alts and suspected alts, real life names, addresses, telephone numbers, and photographs. Despite this, the JLU and its members continue to operate in Second Life – and just like zFire, we can be certain that they are back to their old tricks yet again.

Then there is CDS, a system which predates RedZone, advertises the ability to ban alts, and which is still available on Linden Lab’s Second Life Marketplace. And then there are open-chat bugs. Motion detectors and loggers. Sim scanners.

I’ve even been made aware of a script that would log not only open chat but the physical location of avatars in a room and when and where they moved during the course of the conversation. Imagine the damage someone could do by hiding something like that in an innocuous bedroom prim.

So I don’t see the banishment of zFire Xue from the grid as a time for celebration. I see it as a moment of reflection. We’ve seen the extermination of one “cockroach” – and when you see one, you know there are many more hiding in the shadows.

I refuse to submit to the paranoia. And neither should you. Nor shall we drift back into a false sense of security, now that the boogeyman we can see has been banned. Be aware, but not fearful. Chances are, unless you are doing something to draw undue attention to yourself, nobody really cares who you are in SL.

Seriously.

                        

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The good kind, of course. Not ones created to cause grief.

Every time an alt is created, chances are the owner is going to spend money to make that alt look good. Linden Dollars are purchased or transferred, shopping is done, money is spent and earned, and the SL economy chugs along.

As long as people are not violating the Terms of Service or the law – and Linden Lab has the ability to investigate both – they deserve the right to disclose only what they choose to disclose about their alts.

Arguments have been made that certain products designed to circumvent residents’ expectation to privacy against disclosure of personal information by a third party adhere to the letter of the Terms of Service and the Privacy Policy. And it is quite likely that they do.

However, at one time in SL’s history, gambling was not a violation of Second Life’s Terms of Service. Traffic bots and traffic camping were permitted by the TOS. As was banking. As were adult businesses on Mature sims. And who can forget ageplay? Yes, at one point, ageplay between RL adults was acceptable under Second Life’s Terms of Service.

And as each one of these became a potential liability to Linden Lab, each one of these was spelled out as prohibited in the Terms of Service and Community Guidelines. Once prohibited, anyone who continued to use them could find themselves suspended or banned.

And as each one of these became prohibited, those who had been known to make use of them found their inworld reputations damaged to varying degrees.

Products like RedZone are not immune to a change in the Terms of Service – especially if it becomes evident, and indeed it already has, that people have felt themselves and their privacy violated. Alts that don’t log in are alts that don’t buy products, and alts that don’t buy products are Linden Dollars that don’t get purchased. And Linden Dollars that don’t get purchased are income lost for Linden Lab. And if anything matters to Linden Lab, it’s the bottom line.

Don’t think for a minute that Linden Lab won’t cut the makers of alt-detectors off at the knees. Even as they tally their profits and march around, clutching the present TOS as though it was written to protect them and only them, they succeed only in giving the impression that they have indeed pulled one over on the Lab.

It could all change tomorrow. And given past history, it is less a matter of “if” as it is “when”. Of course, this won’t remove alt detectors from the grid – but there’s a big difference between selling your wares openly on Second Life Marketplace, and selling them from inside your trenchcoat – and hoping you don’t get caught.

Alt detectors threaten to hit Linden Lab where it hurts – on the bottom line. And right now, Linden Lab doesn’t want anything hurting their bottom line.

                        

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It was bound to happen sometime.

A post recently posted to RedZone’s own support forum:

Ok – there is a HUGE problem here. I believe my Red Zone was somehow hack overnight by these supposed GREEN ZONE lovers, or one of the GREEN ZONE lovers bought a RED ZONE and listed one of my sim partners as a copy bot. We have had this system for about 6 weeks and it only showed  his alts. My sim partner and I have had two separate run ins with two people of the same group. My latest run in was last night with one of them and I posted about them in the blog and how they are gathering all the RedZone locations and having people start boycotting. This morning I wake up to see Red Zone has banned my sim partner for being a known copy bot and not only did it give him an alt name he doesn’t and never has had; but it lists me, MY alts and a few people that were on OUR ban list along with a list of about 30 more people!! I know for a fact that I have never given him my passwords for my alts and he has never signed on as me. Something is terribly wrong and I have no idea how to fix it.  What I do know is I bought this system to protect my land from griefers and copy bots and somehow now it’s been turned on me. I need some advice  and help on how to fix this. I have had to pull up our Red Zone because  of it listing my alts and kicking me out.

Don’t bother going to the site to try to find it – it’s been removed. (Source link.)

Oh, dear.  Whatever to do, whatever to do.  Of course, as we’ve all been told, nobody cares about who has alts and nobody would ever spend hard  earned money to purchase this product with ill intent.  So what could possibly go wrong?

Oh, yes – that’s right.  There’s no vetting process on the part of the creator to make certain that this is only purchased by upstanding content designers wishing to protect their intellectual property, so that it won’t fall into the hands of those wishing to use it with malicious intent.

RedZone’s creator will sell RedZone to anyone willing to spend twenty US dollars for it.

You can be a respected and well-known skin designer.  You could be a popular designer of prim hair.  You could be an incendiary SL blogger, looking to dig up dirt on those on your “enemies list”.  You could be a notorious griefer.

If you have L$4K that’s burning a hole in your pocket, RedZone is yours for the buying – no questions asked.

And really, how do we know that the plaintiff’s partner isn’t a  known copybotter?  I mean, it’s not like owning the RedZone system automatically declares you a clean and ethical resident.  It just declares you someone willing to part with a double sawbuck.

I mean, couldn’t RedZone be used by a copybotter for the express purpose of intimidating those who might expose him or her as such?  It certainly has the capabilities to improve someone’s chances of ruining someone else’s day in Second Life.

So how do we know this isn’t a valid copybot ban?  To those who are that paranoid … we don’t know, do we?  So just how beneficial is this system – I mean, apart from successfully turning customers away from stores, turning friends away from other friends, and turning people away from Second Life in disgust?

I’ll tell you who not to ask … the one counting a stack of twenties and smiling.

(Below: The official advertisement video for zF RedZone.)

                        

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Which, to be honest, is a little disappointing. In fact, I had to play with my Windlight settings to turn the rivers to blood. And no plague of scripted locusts – a missed breedables market, to be certain.

In fact, now that – formerly – Teen Grid land can be purchased by anyone, land prices in the PG Bay City regions have exploded. When is the last time you’ve heard of PG mainland selling for L$80 per square meter? (Although it will be interesting to see how long these new teen landbarons will be willing to pay big tiers on multiple unsold parcels before the prices come down.)

Time will tell, but I would be completely surprised if Linden Lab didn’t swoop on this as an opportunity to turn the old TG into what Zindra should have been – the starting point for all new residents until they’ve verified their identities with Linden Lab. The biggest complaint about the merger was that G/PG sims border M/Mature sims in ways that could visually expose under-18 residents to some mature content. A simple solution would be to renovate the former Teen Grid, clean up years of detritus, and establish it as the family-friendly continent. Once this is done, give current old-mainland residents the opportunity to relocate to the G-rated continent if they wish to do so. Unlike Zindra, this would be entirely voluntary.

And finally, once everyone is situated, reclassify the entire old continent as M/Mature.

The benefit for business owners to owning land on the G-rated continent would be that it would give them the benefit of first-exposure to new residents, establishing early brand name recognition and loyalty.  It would also provide a more amenable space for non-profits to set up a modest virtual presence without the expense of an estate sim. (This could earn back some of LL’s credibility among educators. Maybe not, but it wouldn’t hurt.)

This is also something that LL could do without rushing into it, as they seem to have done with Zindra.  This changeover could take place over the course of a year.

The only forseeable downside would be that some teens could find themselves pushed back to the old Teen Grid continent. But if this were done, and done properly, and done with input from residents, it would be a transformed continent, full of things to do and see, and places to go. Since nobody would be locked out of the G/PG continent, teens would have access to all of their friends who could come and visit – or buy land and move in.

Sure, some people wouldn’t be happy with it. But I think any sensible person would be hard-pressed to say that it was a bad idea.

                        

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I’m disallowed by the terms of my employee termination to comment publicly on what’s going on with the lab and can be sued for saying basically anything, and all ex Lindens fired in the bloodbath and since have the same gag order. Though with Marty gone I suspect they won’t have the luxury to chase us all down. So I hope you won’t rat me out through my IP address. But as an ex-employee, and I say this as sadly as I can can, because I truly have no animosity… I think the company is doomed. Everywhere I look in the Valley, everyone knows what I know, the word is out. The people left doing the work are terrified, if brilliant, the people in charge have no soul and now, it’s all about the dollars…time has run out and the technology will not scale, and there is not the user growth to justify re-doing it in the eyes of the VC community. The people running the company do not use the product and they think the people who do are hopeless anti-social counter cultural freaks. I found it really disheartening when I worked there to hear the nasty talk about the customers. And the worst part is that many of those nasty talkers are now running the company. I feel sorry for everyone attached to the entire enterprise now, customers and staff alike. It’s actually a relief to be out and moved on with my life, but I still keep an eye on it, because some small piece of me wants the dream to be real…the dream of millions building a world of their own, on their terms, and a company where smart people could solve hard problems and have fun and respect each other at the same time. Yes, even you Prokofy, as crazy as you made me when I was there, I still respected your intelligence and desire to make the world a better place. You hated me, and yet never saw that we had more in common than you realized. You rejoice in the departure of many who defended you inside the company from those who would have blocked you, on the grounds that we needed to keep Second Life free and vibrant. We knew the minute we silenced you, we might be next….so congratulations on outlasting all of us…and godspeed to the SL community.

While there are certainly those who are capable of writing something like this – Prokofy included – it does have a ring of truth.  But that could also be because, even though the last thing we want is for Second Life to close, it speaks to the suspicion and mistrust that many of us have had for the lack of transparency in the face of truly insane and incomprehensible business decisions.  And now with Philip gone, it seems he’s finally washed his hands of it rather than be accused of a sellout once the shit truly does hit the fan.  So there’s no new news here.

Oh, no – wait – actually there is.  Read it again.

PROKOFY NEVA WAS THE BIGGEST FIC OF THEM ALL.

*bows, exeunt Marx*

                        

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If you’ve been frustrated because you’ve been unable to reach the Imagine Peace sim for the John Lennon memorial, fear not – you’re missing nothing except immobility, frustrated screaming people, luminous balls of avatar gas, flustered event organizers and lots and lots and lots of grey goo.

No wonder they locked the sim down when Yoko was online.  She was spared having to see what Second Life actually looks like from the inside when a lot of people want to do something at the same time.

(Footnote: The entire event was a debacle.  The sim couldn’t handle it, and the event organizers are all standing on the sim grumbling at Linden Lab right now.  I asked one of them to tell Yoko what happened.  If they won’t listen to us, maybe they’ll listen if she has something to say about it.  Linden Lab, fix your shit.)

                        

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Dear Philip,

You indicated that your return to the helm would result in a return to transparency.  While many of us have been waiting and hoping for this, it seems that we have the same opacity we learned to endure under Mark Kingdon.

If you want to instill confidence in us, Philip, you’re not going to do it with a quick Tweet that “SL is growing, not failing.”  This is not communication, this is PR.  If Second Life is indeed growing, tell us how it is doing so, something that gives us the confidence that you’re still genuinely connected with what’s happening in the grid.  Because, Philip, the global economic catastrophes of the past few years have conditioned us to be deeply suspicious of voices that declare “Relax, everything’s just fine!”

At the present time, there is absolutely no reason for us to believe that Second Life is growing.  The mainland is pockmarked with large swaths of abandoned parcels and plots of land are selling for as low as a L$0.5 per m2.  We’ve just seen massive Lab layoffs, and the Lindens we relied upon to help us have been replaced with temps equipped with problem-solving laminate cards and no apparent sense of the grid.  Mark Kingdon was fired in the middle of SL7B and no explanation was given.  The Community Gateway Program was closed.  The Teen Grid is being shut down.  European offices that were just opened have been shuttered.  Avatars United has been closed.  And now the announcement that discounts for non-profits and education are being eliminated at the end of the year.  Oh, let’s not forget Burning Life has been stripped of its Lab affiliation – as well as its name.

This is not to say that all of these decisions are terrible.  Avatars United was a bad acquisition idea from the outset, and I hope that Mark didn’t spend too much money on it.  I get the feeling, though, that Mark burned through a significant amount of the Lab’s money on his blind vision for the company.

As we enter into Second Life’s seventh year, the company seems – to many of us who are kept on the outside – to be forestalling bankruptcy for as long as possible.

The grid is starting to feel like Iceland.

We realize that Second Life beats with the heart of a corporation, not a democracy.  We agree to Terms of Service, rather than forging Constitutions.  We don’t get a vote – except for the money we spend on premium memberships, land auctions, estate purchases, tier, classified ad fees, show-in-search fees, and Marketplace commissions.  Yet that money is truly the lifeblood of Second Life.  For a very long time, I’ve tried not to become overly cynical about it all, but it’s becoming increasingly difficult to remain positive.  I look at my Linden Dollar balance and I wonder if now is a good time to cash out everything but the essentials, and I know that I’m not alone.  Money talks, and lately, it seems that our money is the only voice that we have left in our little vitual world.

Second Life is wonderful, and there’s no other grid out there that can touch it.  That does not, however, mean that Second Life can’t fail.  One need only look at the demise of Blockbuster Video this year – a company that roared over the competition by early innovation, and yet died because management seemed deaf to changes in customer needs and choices.

Second Life is wonderful, but for most of us, it is not a necessity by any means.  Any more than a daily Starbucks double-espresso cappucino is a necessity.  Life in a virtual world truly is a luxury hobby.

Second Life is wonderful, but our concerns falling on deaf ears time and time again … isn’t.

Let’s face it, to the majority of the aware online community outside of our world, Second Life is a joke.  But to several hundred thousand of us, it is worthy of a grand swath of our free time, our social time, and our creativity.  The larger online world doesn’t “get it” – but we do.  We bring our friends in and we show them around and we take them shopping and we ease them through the various rites of passage and we help them become the next wave of enthusiastic residents.

We are the evangelists.  But like all evangelists, we need a message.  We need vision.  We need to feel as though we still belong.  That we still matter.  “Where there is no vision, the people perish.”  And right now, there seem to be a lot of promises and a lot of reassurances, but no vision.

Your only Twitter post since SLCC is a seemingly-terse response to a comment from someone who stated their opinion that SL was failing because you don’t pay attention to social networking.  Your response was “Oh yes I do! Plus, SL is growing, not failing.”  If Second Life, at the end of 2010 – in the wake of massive layoffs, firings, cutbacks, closures, rate increases, and resident attrition – is indeed growing, then you need to explain to us how this growth is occuring.  You seem to forget that we no longer trust that a company means what it says when it doesn’t provide evidence to back up irrationally exuberant claims of growth and stability.  Stable, growing companies do not need to assure anyone that they’re stable and growing – its self-evident.

When communication fails, guessing and rumor and misinformation step in.  Case in point, the Microsoft buyout rumor.  I doubt I’m not alone in speculating that Linden Lab is seeking a buyer – perhaps somewhat desperately.  Which leads us to ask, “Who might that buyer be, and how will it impact us?”  And the flip side of the question, “What if Second Life is selling, but there’s no buyer – what then?  Just how dire are things on Battery Street right now?  And what happens if the time comes when we’re told that Second Life is indeed going dark?  Will we be given the time necessary to back up years of memories?”

These are questions that are being asked, Philip.  If our fears are unfounded, then you need to talk to us – and soon.  But more importantly, you need to listen to us, and prove that you’re listening to us by having a conversation with us.  And not just one token Tweet, but regular and substantive conversations with your residents.  Because we are so much more than customers.

Or at least we like to think so.

Show me you’re listening.

Please respond.

Best Wishes,
The Avatar Known as Marx Dudek

PS: Give us back our identity.  We are not “Residents in the Second Life™ Virtual World”.  We are Second Life.

                        

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9. Clippy to become one of the newbie default avatars.

8. Linux devs to be fired.  (Oh, wait, sorry.  Not a rumor.)

7. Adult continent to be renamed “Zunedra”.

6. “Ballmer” to be removed from filtered search list.

5. Inworld laptops suddenly more prone to script errors.

4. Builders prohibited from calling those big square see-through glass things on their buildings as “Windows”.

3. Corporate America unfazed; continues to refer to Second Life as “that unicorn rape place”.

2. Bill Gates’ first inworld press conference disrupted by self-replicating Anshe Chungs.

And the number one rumor surrounding Microsoft’s Takeover of Linden Lab:

                        

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The iPhone was built from the ground up, after careful research of what had come before – both in the world of portable telecommunication and portable media devices.  It wasn’t a pretty new interface hacked onto ten-year-old software.  In order for Second Life to be what Philip envisions it to be, millions of dollars would need to be invested in, not a redesign, but completely new server and viewer code.  This involves the kind of investment in research and development that I seriously doubt that Linden Lab is willing to invest – not in this economy, not when they’re able to chug along semi-profitably with the existing system.

Not only that, but the Lab has realized the resistance that residents have to drastic change – case in point, Viewer 2.  The good majority of us were looking forward to the promised shiny new interface, but then discovered that everything had been moved around – sometimes for no discernible reason.  Existing residents, those of us who use Second Life on a daily basis, were not asked what we wanted from a new viewer.  We were not asked what we thought might make the viewer easier to use for new residents.  We were simply handed a brand new product and told, “This is what you will have to work with.  Trust us, it’s better.  Get used to it.”  Many of us wanted Viewer 2 to be the iPhone-like, shiny, joy-to-use app that we were promised it would be.

But it wasn’t, and it’s not – and this is precisely why a viewer such as Emerald obtained such a tremendous share of the SL-viewer market.  Because for all of their dysfunction and fucked-up-ness, the Emerald Team used Second Life on a daily basis.  They knew what they wanted, and they listened to what residents wanted.  They patched or worked around a good number of JIRA-documented problems with SL’s official client.  They added features that, like killer iPhone apps, people were excited to have at their fingertips.  They made the existing viewer architecture run better, run faster, and best of all, run rock-solid.  Now imagine if Linden Lab had taken minds like theirs – of which there are many in the SL community – and said, “Let’s work together to build something that existing residents will love, and new residents will find easier to adopt and embrace.”

In some ways, Linden Lab embraces Apple’s ivory-tower model of doing things – telling the public what it wants, and then giving it to them.  Apple succeeds at it by being evangelical about their product.  Apple products are an experience because those involved in designing them are deeply passionate about them.  Second Life, on the other hand, often seems to be run, not from an ivory tower, but from a medieval fortress.  Changes are announced, sometimes drastic and even a bit draconian.  A forum is opened for people to vent about it, with little to no interaction from those in power.  Then the changes are put through anyway, and the residents reluctantly submit to them because that’s how they’re used to being treated – and also because there really is no second choice.  Smaller OpenSim-based operations are commendable, but the frustration level with using them makes the problems experienced with Second Life seem almost negligible.  Quite often, many stay with Second Life in spite of it all, only because nothing sucks less than it does.

A major reason why Second Life should not be like the iPhone is the stranglehold that Apple has on content development for the iPhone.  Second Life wins in this respect because every resident, from day one, has the ability to create, market and sell.  Imagine how dreadful – how mediated – an experience Second Life would be if every single product had to go through an official vetting-and-approval process before it could be sold to residents.  It’s bad enough that the mature content got swept off of the “mature” grid and into an adult gulag.  The only reason that Linden Lab won’t kill the adult marketplace in Second Life is because they know it’s one of the few genuine arteries of revenue on the grid.  But that’s perhaps one of the big differences between the iPhone and Second Life – the use of the iPhone is a carefully and meticulously mediated experience.  Everything about it is designed to be comfy and cozy and bright and shiny and – uniform.  And that the most important reason why Second Life cannot be like the iPhone – because its users have imagination.  We don’t want our world delivered to us in little Linden Homes made out of ticky-tacky – well, not all of us, at least.  We don’t all want to look like those cookie cutters on the front-page “Fall in love!  Go shopping!  Play dress-up!”  machinima of the website.

Second Life is a niche market, and it will remain a niche market.  It will remain so because the vast majority of the first-world’s population have had their imaginations sucked from their souls.  It will remain so because the vast majority of people want to be told where to go, what to eat, what to read, what to listen to, what to like.  Second Life is the antithesis of that.  Yes, it’s difficult to assimilate – but those who do tend to bring with them the gifts and talent and creativity that help what we do have continue to flourish and survive – just like any real society.

Is it possible to make the viewer more convenient to use?  Well, you don’t know, Linden Lab, because you’ve not taken the time to talk to those of us who live in Second Life on a daily – or near-daily – basis.  You haven’t bothered to get into our heads, even though we’ve been screaming at you to do just that.  Pick our brains!  Listen to our ideas, even if – especially if – you disagree with them.

But as before, these suggestions fall on deaf ears.  Same as it ever was, same as it ever was, same as it ever was.

                        

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In Second Life, there is no First Amendment. In Second Life, there is no Bill of Rights. In Second Life, our constitution is the Terms of Service – which we all agreed to as a stipulation for becoming and remaining a resident of Second Life. Linden Lab is a corporation. Corporations have a responsibility to protect themselves and their assets, both from financial loss and damage to reputation. And Linden Lab – as we’ve seen this week – will protect those assets.

None of us have any “right” to Second Life. That’s not sycophancy, that is a fact of life. While LL appreciates our business and while we are their customers, every place of business reserves the right to refuse service. Second Life is no different.

I know I would like to think that Second Life is a world where there is fairness and justice and due process and democracy – but it’s not. At best, it is a benevolent dictatorship. A mostly tolerant one, but a dictatorship nonetheless. It’s just a fact. And in these hard economic times, they are going to do things we don’t like. We speak our peace when we can, with tact. Then we decide whether we can live with those things, or we leave.

Facts is facts.

                        

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